Refund Policy
At Royal Traders, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return or exchange within 7 days of receiving your order if:
- The product is damaged, defective, or incorrect
- The item is unused and in original condition
- The product is returned with original packaging, accessories, and invoice
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or installed products
- Products damaged after delivery
- Clearance or sale items
- Customized or special-order products
- Products without original packaging
3. Products Covered
This policy applies to products sold by Royal Traders including:
- Sanitary fittings
- Kitchen sinks
- Bathroom mirrors
- Kitchen stoves
- Kitchen hoods
- Home appliances
- Bathroom accessories
- Home improvement products
4. Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Product photos/videos
- Description of the issue
After verification, we will arrange a replacement or refund.
5. Refund Process
Once we receive and inspect the returned product:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued through the original payment method or bank transfer
- Shipping charges are non-refundable unless the mistake was from our side
6. Exchange Policy
We may offer exchanges for eligible items depending on product availability.
7. Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong product was delivered
- The product arrived damaged or defective
8. Order Cancellation
Orders can only be canceled before shipment. Once the order has been dispatched, cancellation requests may not be accepted.
9. Warranty Information
Some appliances and electronic products may include manufacturer warranties. Warranty terms may vary depending on the product and brand.
10. Contact Us
For return, refund, or exchange requests, contact us:
Royal Traders
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]